You can receive answers to the questions you are interested in by consulting reference and information service of the company by phone numbers:

  • 411 and 410 (from a mobile phone in velcom network free of charge)
  • +375 (17) 330 30 30 (for mobile and fixed network subscribers the call is charged)
  • +375 (17) 330 34 27
  • +375 (17) 328-62-52

or sent to the postal address: 36/2, Internatsionalnaya Ave., 220030 Minsk, Republic of Belarus

Any questions from mass media representatives about velcom can be referred to Corporate Communications Head Nikolay Bredelev (+375 29 604 06 94,

There are some contact addresses for you to participate in procedures of goods and services procurement of Unitary enterprise velcom, as well as make commercial offers:


You can also ask a question or leave your remarks / wishes on the company’s work, services, tariff plans and coverage by filling in the application form given below.

Please, specify your mobile phone number. This will help to answer your question most efficiently and fully.

How to fill in the application form

In the field «Question text» write:

  • *Your question, offer or request;
  • *Your surname, name and patronymic (as they are in the contract!) and passport data (series, number as well as personal number) is for clients being physical persons;
  • *Name if the enterprises and legal address (or settlement account or TIN) is for clients being legal entities.

* – necessary to be filled in

Attention! Please, specify a WORKING (!) e-mail address for the answer receiving.

Please enter your name:

Phone number you want us to consult you on:

Attention! If you want to get information on specification or activate/ deactivate any service you can activate Internet-assistant CCIS using your phone. (CCIS).

Your question:*

Please, e-mail the answer at:*

* - these fields are required to be filled in