About velcom

velcom renders mobile telecommunication services under velcom and PRIVET trademarks as well as fixed broadband internet access based on its own fiber-optic network. velcom brand name derives from two words: velocity and communications.

The Company started its commercial operations rendering mobile services and goods on April 16, 1999. Thus, this day became velcom’s date of birth. Since 2007 unitary enterprise velcom is a member of Telekom Austria Group (TAG, before June 2010 - mobilkom austria group), one of the most successful telecommunication holdings in the Central and Eastern Europe, which currently consists of eight fixed and mobile communications providers. Acquisition of velcom by an Austrian holding (70% in November 2007, 30% in October 2010) opened a new chapter in the company history.

Mission

Together with our customers we are moving ahead to enrich people’s lives with leading edge communication services.


Coverage

velcom renders its services based on GSM (GPRS, EDGE), UMTS (HSDPA, HSUPA), HSPA+ and Dual-Carrier HSDPA technologies throughout the entire territory of Belarus.

velcom started its 3G network rollout in March 2010. In December 2015 velcom activated Dual Carrier-HSDPA (DC-HSDPA) technology over its whole 3G coverage area enabling maximum data speed of 42 Mbit/sec, in February 2016 the operator was the first to launch state of the art data transmission technology UMTS-900 allowing dramatic coverage extension and mobile data quality upgrade throughout the whole country.

velcom pays key attention to its service quality through frequency planning, ongoing network quality monitoring and up to date modernization. All works are performed by highly qualified velcom experts who had successfully completed internship in leading European companies.


Subscriber base

At the end of Q2 2016 velcom subscriber base reached 4.9 mln customers including the largest enterprises and organizations as well as representatives of small and medium size businesses.


Value-added services

velcom offers to its customers an abundance of services designed to make communications with velcom a real pleasure and extend usability of mobile devices.

Besides common basic services like voice, data transfer, SMS, MMS, voicemail, caller ID barring, service suspension, access codes, etc., velcom offers a wide selection of value added services including:
International calls and roaming: velcom international, international data roaming, sms-roaming, roaming.vacation, roaming.business, roaming.online, TAG M2M
Mobile data: internet with no settings, children internet, static IP-address, internet security services, antivirus, firewall, block-list, ect.
velcom Wi-Fi
videocall, voicemail
business services: SIMid, mobile call-centre, coordinator, M2M, etc.
monitoring: satellite monitoring, SMS-monitoring

Entertainment: zvooq premium subscriptions, mobile apps shop, melofon and other SMS, MMS and mobile data based services.
Besides, velcom provides fixed high speed data access based on its own fiber-optic network to corporate customers. As of today velcom fixed data access is available in the majority of business centres in Minsk and a number of offices across the country. Based on customers’ requests velcom is ready and prepared for implementation of any individually tailored solution of any complexity countrywide. Moreover, velcom is the first among Belarusian providers to offer a refund warranty to its fixed access subscribers via conclusion of SLA (Service Level Agreement). The operator guarantees broadband data quality and high standard service. In case of non-delivery (incomplete delivery) velcom pays a refund including a compensation.


Customer service

From the first days of its operations velcom creates comfortable conditions for mobile interaction continuously extending the range of cutting edge mobile services and enabling implementation of advanced technologies.
The company offers to its customers not just basic tariff plans but data bundles and solutions tailored to the needs of different target audiences – inexperienced, competent and savvy.

Specifically for rural residents the operator has a range of attractive PRIVET tariffs for voice calls. Besides, velcom designed a specific group of corporate tariffs allowing cost optimization maintaining the same network and service quality.

velcom customers are provided with a full scope of services and professional consultancy, are welcome to purchase smartphones and telephones, tablets, USB-modems, GPS-trackers, mobile accessories and pay for the services at any of 85 shops in 32 Belarusian localities.

For customer convenience majority of velcom shops operate from 9am to 9 pm without lunch breaks and days off. Shops are located in public areas and offer the entire range of company services to get any issues resolved instantly on-site. Besides own chain of shops, velcom is represented by 433 dealers shops throughout the country. Mobile services can be paid via one of 16 payment methods.

A self-care flexibility is available to velcom customers via USSD, ISCC, ASSA and other time saving solutions providing all necessary information (current balance, tariff plan swap, activation/ termination of value-added services, etc.) at any time and any place across Belarus or overseas.

Besides, professional call centre agents are always ready to answer any customer’s questions. velcom call centre is available at 411 from mobile phone (toll-free call in velcom network) and 7100 (toll call), and at fixed line number 8 (017) 330-30-30 24/7. velcom customer agents are also available in Facebook, Twitter, Vkontakte and Odnoklassniki.

It should be also noted that velcom today is not only a mobile and fixed network operator complying with European quality standards but also one of the largest smartphone and tablet dealers in Belarus. velcom customers are always offered lucrative conditions and special propositions (including interest free installments and discounts), professional consultancy in device selection, assistance in smartphone and tablet settings as well as official warranty.

All assortment of mobile devices in velcom chain is also available in online shop for maximum customers convenience.

shop.velcom.by:

  • offers numerous promos and special propositions as well as attractive discounts, 6 and 11 months installments for various devices;
  • allows payments from customer account;
  • delivers to any point countrywide or holds for pick up in Minsk and Gomel
  • offers not only terminal equipment but also new SIM-cards with any tariff plan selected.

velcom customers irrespective of the mobile device used, can select either a usual SIM-card, micro-SIM, nano-SIM, TWIN-cards or micro TWIN and nano -TWIN to be used with various devices.


New velcom businesses velcom data centre

velcom builds the largest in Belarus data centre occupying 7.5k sq.m to host 4 machine halls with 200 server racks in every hall. Data centre design project collected a Tier 3 reliability certificate (Uptime institute). Only state of the art equipment will be used there, while all works including replacement and extension of server racks will be performed without interruption of data centre operation.


Solar park

velcom launched the largest in Belarus solar park in Gomel Oblast, Bragin neighborhood. Solar park consists of 85 k solar panels occupying the territory of 60 football fields. About 800 kms of cables were used for connection of all solar modules which equals to the distance between Minsk and Moscow.


Digital TV voka

velcom actively develops digital interactive TV voka. Nowadays TV channels and films without charges for data traffic in velcom network are available on any device, i.e. smartphone, tablet, desktop, notebook (via a special web-resource www.voka.tv) or even on a TV-set (via mediaplayer Google Chromecast or multimedia setup box Apple TV). In the meantime the entire range of modern interactive technologies including HD-resolution, TV-channels archive, multiscreen, service suspension, ect. are available to voka users.


Special offers for velcom loyal customers

We appreciate every customer! And we are happy to offer a post-paid option to our loyal customers. This option allows payment after service consumption and is available to individual customers with a minimum subscription of six months.


Contribution to Belarusian economy

velcom major investment pattern lies in acquisition of modern equipment of leading global producers and advanced technologic solutions as well as creation of reliable network infrastructure. velcom is the first mobile operator in Belarus to launch such iconic services like SMS, MMS, GPRS and video call. Besides, velcom facilitated implementation of such services like SMS-banking, mobile email and voicemail as well as installments offers for end-user equipment. Over a number of years velcom is one of the largest tax payers in the country. The company collected awards as Best Minsk Entrepreneur in the nomination Best Foreign Owned Entrepreneur, etc.


Social and sponsorship programs

As a socially responsible brand velcom does not stand aside from social problems our society faces today. The main priority is aid to children and facilitation to the national identity preservation. velcom has a long charity and children aid history. The operator also supports development and mentoring of the new generation of talented Belarusian citizens.

velcom takes efforts to rediscover Belarusian heritage: traditions, history, culture and other elements of the national heritage. The company pays particular attention to the most important Belarusian artefacts surrounding us like Belarusian language, our contemporary culture and pristine nature.

Throughout the years velcom organizes two Christmas initiatives – charity action It Is So Easy To Do Good Things and open charity auction velcom Beautiful Numbers. The most famous recent velcom charity projects include #velcombegom and We Read Belarusian together with velcom. velcom is often named as the leader in corporate social responsibility which is proved by the results of numerous national contests. In particular, velcom became a Gran Prix winner of Brand of the Year contest in the category Socially Responsible Brand and won a gold medal in the category Active Social Attitude, collected most of annual awards and nominations in CSR area.